dubly.me

Legal

Privacy Policy

dubly.me is 'n blaaieruitbreiding (Chrome, Firefox) wat video's op YouTube, Netflix en ander platforms intyds oorbrug. Hierdie bladsy verduidelik watter data ons insamel, hoekom, en hoe dit hanteer word.

What we collect

  • —Email address — when you create an account or sign in.
  • —Subtitle text from the video you are watching — sent to our server only when you activate dubbing, in order to translate it and generate dubbed audio. For YouTube videos fetched through our server, we cache the video's original subtitle track against the public video ID so that repeat views do not re-fetch it. Translations are cached the same way, against the video ID and target language, so the same video is not translated twice. Neither cache is linked to your account.
  • —Usage event data, linked to your account — for each dubbing session: the platform (for example YouTube, Udemy, Vimeo, Netflix, Coursera, edX, TED or Rumble), a video identifier, your target language, the number of subtitle segments and the number of characters synthesized. Used to enforce plan limits and for basic service analytics.
  • —Language and voice preferences (target language, voice gender, speech provider) — stored on our server against your account, so your settings follow you across sessions.
  • —Approximate country — derived from your IP address via our hosting provider, used for analytics and abuse detection.
  • —A one-way, salted hash of your IP address — used only to detect abuse of the free plan across multiple accounts. We do not store your raw IP address.
  • —A random installation identifier — created in your browser the first time the extension contacts our server and kept in extension storage. We use it to count free minutes per installation as well as per account, so the free plan cannot be reset by signing up with a new email address. It is not linked to your identity, contains no device or hardware information, and is gone when you remove the extension.
  • —Audio from the video you are watching — only when the video has no subtitles at all, and only on paid plans. It is sent for automatic transcription, so that there is something to translate and dub. The audio itself is not stored; the resulting transcript is cached against the public video ID, like a subtitle track, and is not linked to your account.
  • —Diensgebeurtenisse, gekoppel aan jou rekening en installasie-identifiseerder — wanneer 'n planlimiet bereik word, wanneer 'n nasynchroniseringsversoek aan ons kant misluk, wanneer nagesynchroniseerde klank nie in jou blaaier wil speel nie, hoe lank die eerste nagesynchroniseerde sin geneem het om te begin (slegs as 'n reeks aangeteken, soos 2–4 sekondes), wanneer die prysskerm in die uitbreiding oopgemaak word, hoe jou rekening geskep is (nadat 'n limiet bereik is, deur 'n gas-sessie op te gradeer, of direk), en, as jy kies om te antwoord, hoe jy van dubly.me gehoor het (gekies uit 'n vaste lys: winkelsoektog, 'n vriend, YouTube of sosiale media, die dubly.me-webwerf, of ander). Die naam van jou blaaier (byvoorbeeld Chrome of Firefox) word saam met hierdie gebeurtenisse aangeteken, saam met nasynchroniseringsgebruikrekords en saam met terugvoer wat jy stuur. Dit word gebruik om te verstaan waar die gratis plan ophou werk vir mense, watter kanale nuwe gebruikers bring, en hoe om nasynchronisering vinniger te laat begin en minder dikwels te laat misluk. Geen video-identifiseerder, subteks of IP-adres word saam met hierdie gebeurtenisse aangeteken nie.
  • —Feedback you choose to send — if you rate a dub in the extension, we store your rating (thumbs up or thumbs down), your optional comment, the address of the video page, the target language and the platform, linked to your account and installation identifier. When you rate a dub as bad, the original subtitle lines and their translations from that video are sent to an AI provider to find out what went wrong.
  • —Emails you send to our support address — if you write to hello@dubly.me, we store the sender address, the recipients, the subject, the plain text of the message and its date. Attachments are not stored.
  • —As jy die dubly.me Android-app gebruik: die ID van die YouTube-video wat jy na die app deel, en die afspeeltoestand van die YouTube-app (speel of gepouseer, posisie, spoed en videotitel), wat die app op jou toestel deur Android se kennisgewingtoegang lees. Die app lees nie jou kennisgewings nie. Die afspeeltoestand bly op jou toestel.
  • —Wanneer jy die uitbreiding verwyder — jou blaaier maak 'n bladsy op dubly.me oop. Die adres daarvan bevat die uitbreidingsweergawe, jou nasynchroniseringstaal, 'n rowwe gebruiksvlak (nie probeer nie, probeer of gebruik) en ongeveer hoe lank die uitbreiding geïnstalleer was. Om die vraag op daardie bladsy te beantwoord is opsioneel. Die besoek en jou antwoord word nie met jou rekening, jou installasie-identifiseerder of jou IP-adres gestoor nie, en word ná 180 dae uitgevee.

How we use it

  • —Your email address is used to sign you in (Supabase Auth), to send service emails about your account and subscription (for example a payment confirmation or a renewal reminder) and, only if you send us feedback, to reply to it. We do not send marketing emails.
  • —Subtitle text is forwarded to a translation provider and to a text-to-speech provider to generate the dubbed audio. Neither stores this text beyond the duration of the request.
  • —Usage event data is stored to apply plan limits and to understand which platforms and languages the service is used on. Minute counts reset every day at 00:00 UTC.
  • —We do not sell, rent, or trade your personal data to any third party, ever.
  • —Feedback is used to find and fix problems with dubbing quality and to reply to you. A reply may be drafted with the help of an AI provider; a person reads and approves every reply before it is sent.
  • —Support emails are used to answer you. An AI provider sorts each email into a category (payment, problem, question or spam) and detects its language, and may help draft a reply; a person reads and approves every reply before it is sent.
  • —Die Android-app gebruik die YouTube-app se afspeeltoestand slegs op jou toestel, om elke gedubde sin op die regte oomblik te begin. Soos die blaaieruitbreiding, stuur dit die video-ID en die onderskrifte na ons bediener om dit te vertaal en in te spreek.

Third-party services

  • —Supabase — authentication and database (email, plan, usage events, preferences). Privacy policy: supabase.com/privacy.
  • —Vertaalverskaffers — op YouTube gebruik die gratis plan in die huidige uitbreiding YouTube se eie outomatiese vertaling in jou blaaier, sodat die onderskrifteks nie ons vertaalverskaffers bereik nie. Ouer weergawes van die uitbreiding, en gratis gebruik op ander webwerwe totdat dit afgeskakel word, stuur dit steeds na die verskaffers hieronder, net soos KI-vertaling op Basic: DeepSeek by verstek, met Groq, Google Gemini (betaalde API) en Anthropic Claude as alternatiewe of rugsteunopsies. Geen data word vir opleiding behou nie.
  • —Speech synthesis providers — Microsoft Edge TTS and OpenAI. Text is processed in real time and not stored.
  • —Stripe — payment processing. We never see or store your card details. Privacy policy: stripe.com/privacy.
  • —Speech recognition provider — Groq, used only when a video has no subtitles of its own. Audio is processed in real time, is not stored and is not retained for training.
  • —Brevo — sends our emails (sign-in and confirmation emails, account and subscription emails, replies to your feedback). It receives your email address and the content of the email. Privacy policy: brevo.com/legal/privacypolicy.
  • —AI providers for feedback and support emails — Groq diagnoses the translation behind a dub you rated as bad, and replies to your feedback may be drafted with one of the translation providers listed above. Support emails sent to hello@dubly.me are classified into a category and may have a reply drafted the same way. The same terms apply: no data is retained for training.
  • —Resend — receives emails sent to our support address and passes them to our server. It processes the sender address and the content of the email. Privacy policy: resend.com/legal/privacy-policy.
  • —YouTube (Google) — om 'n video se onderskrifte te lees, laai die Android-app die YouTube-bladsy van die video wat jy gedeel het binne die app sonder om dit te wys of die video te speel. YouTube ontvang jou IP-adres en toestelinligting, soos met enige besoek aan YouTube. Privaatheidsbeleid: policies.google.com/privacy.

Data retention

  • —Your account data (email, plan status, usage data) is kept for as long as your account exists.
  • —Onderskrifteks en vertalings word nie teen jou rekening gestoor nie. Oorspronklike onderskrifbaan en hul vertalings word teen die publieke video-identifiseerder gekas. Oorgeklankte klank word vir elke versoek gegenereer en word nie op ons bedieners gestoor nie. Die enigste uitsondering is ons voorbeeldvideo: ons berei die gedubde klank daarvan vooraf voor en hou dit op ons bedieners sodat dit vinnig begin. Dit bevat geen persoonlike data nie.
  • —Jy kan jou rekening enige tyd in die uitbreiding skrap: maak dit oop terwyl jy aangemeld is en druk Skrap rekening. Jy kan ons ook e-pos by hello@dubly.me.
  • —Service events are deleted after 180 days. Events linked to your account are deleted together with your account.
  • —Feedback is kept for as long as your account exists and is deleted together with your account.
  • —Support emails are deleted one year after the last message in the conversation.
  • —Wanneer jy jou rekening uitvee, hou ons 'n eenrigting-hash van jou e-posadres — nie die adres self nie — vir twee doeleindes. Sodat die gratis plan se daaglikse limiet nie herstel kan word deur 'n rekening uit te vee en weer te skep nie, word die hash en daardie dag se gebruik tot die einde van die volgende dag gehou. Sodat ons nie ons eenmalige versoek vir 'n winkelresensie 'n tweede keer aan jou stuur nie, word die hash gehou totdat jy ons vra om dit te verwyder.

Your rights

  • —You have the right to access, correct, or delete your personal data at any time.
  • —To export or delete your data, contact us at the address below.
  • —If you are in the European Economic Area, you have additional rights under the GDPR.

Cookies

  • —We set no tracking or advertising cookies unless you opt in. Choosing "necessary only" in the cookie notice means none are set at all. If you accept analytics, Google Analytics sets cookies and your IP address is anonymized.
  • —Your extension sign-in session is held in the browser's extension storage, not in cookies. The extension does not read or send cookies from the sites you visit.

Contact

  • —Questions or requests: hello@dubly.me
  • —Laas opgedateer: 15 Oktober 2026

Limited use

  • —Data collected by dubly.me is used solely to provide and improve the dubbing service. We do not use your data for advertising, interest-based profiling, or any purpose unrelated to the extension's core function.

Data security

  • —All data transmitted to our servers is sent over encrypted HTTPS connections.
  • —Rekeningdata wat in ons databasis (Supabase) gestoor word, word beskerm met industriestandaard veiligheidsmaatreëls. Nie die klank van die video wat jy kyk nie, nóg die oorgeklankte klank wat ons genereer, word op ons bedieners gestoor. Onderskrifbaan en hul vertalings word teen publieke video-identifiseerders gekas, met geen skakel na jou rekening nie. Die enigste uitsondering is die gedubde klank van ons voorbeeldvideo.

Chrome permissions

  • —storage — keeps your sign-in session and your interface preferences in the browser.
  • —scripting — detects the active video and injects the dubbing interface. We read only subtitle data from the page, not your browsing history or personal content.
  • —identity — used only for the optional "Continue with Google" sign-in flow.
  • —Host permissions — required to run the extension on the video sites where you activate dubbing. The extension only acts on a page once it finds a video element and you start a dub.

Children's privacy

  • —dubly.me is not directed at children under the age of 13. We do not knowingly collect personal data from children.

Policy updates

  • —If we make material changes to this policy, we will update the date at the bottom of this page.
  • —Continued use of the extension after changes are posted constitutes acceptance of the updated policy.

Data Controller

  • —Sisum OÜ, registry code 16335961.
  • —Kaasiku tn 32b, Jõhvi küla, Jõhvi vald, 41541 Ida-Viru maakond, Estonia.
  • —Contact: hello@dubly.me

Legal Basis for Processing (GDPR Art. 6)

  • —Email address — contract performance (Art. 6(1)(b)): necessary to authenticate and manage your account.
  • —Usage data — contract performance (Art. 6(1)(b)): necessary to enforce the free plan limit.
  • —Subtitle text — contract performance (Art. 6(1)(b)): necessary to provide the dubbing service.
  • —Feedback — legitimate interest (Art. 6(1)(f)): improving dubbing quality and replying to feedback you chose to send us.
  • —Support emails — legitimate interest (Art. 6(1)(f)): answering the messages you send us.

Supervisory Authority

  • —You have the right to lodge a complaint with a supervisory authority. In Estonia: Data Protection Inspectorate (Andmekaitse Inspektsioon), www.aki.ee.
  • —If located in another EU/EEA country, you may contact your local supervisory authority.

California Residents (CCPA)

  • —We do not sell personal data. California residents may contact us at hello@dubly.me to exercise any additional rights under CCPA.